Shipping policy

Last updated: January 2, 2026

 

At bpurple, we prepare every order with care.

Our goal is simple: your package should arrive safely and as expected.

 

Processing time

Orders are usually processed within 1–2 business days after payment is confirmed.

During peak periods or special launches, processing may take slightly longer. If that happens, we appreciate your patience.

 

Shipping times

Delivery times depend on your location and the shipping option selected at checkout.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its progress.

Occasionally, delays may occur due to customs procedures, weather conditions, or courier-related issues. These situations are outside our control, but we’re here to help if needed.

 

Shipping fees

Shipping costs are calculated at checkout and clearly displayed before payment.

From time to time, we may offer complimentary shipping or limited promotions. Any applicable offer will be shown before you complete your purchase.

 

International orders

If you’re ordering from outside our primary operating region, your shipment may be subject to customs duties, taxes, or import fees determined by your country.

These charges are the responsibility of the customer. We’re unable to estimate or cover them.

 

Tracking your order

After your order ships, tracking details will be sent to your email.

If you don’t see the message, please check your spam or promotions folder before contacting us.

 

Lost or damaged packages

If your order arrives damaged or does not arrive at all, please contact us within 7 days at support@bpurple.co.

We’ll review the situation carefully and work toward a fair and timely resolution.

 

Contact

Questions about shipping? Email us at: support@bpurple.co